| Customers: Moscow Mirror Factory
Contractors: AKAM Product: 1C-Rarus: Telephony Integration (SoftBackground)Project date: 2017/01 - 2017/01
Number of licenses: 50
|
2017
Implementation Result: 60% Faster Routine Operations 100% of Calls Are Saved 1C 6 Times Faster Application Processing At any moment you can listen to the call without quality distortion You can quickly call back on missed or failed calls The Manager immediately sees from whom the call was received
The following functions are implemented:
- Store phone records
- Auto-detect incoming calls
- Informing about subscriber availability
- Full Callable Extension Record Book
- Call Forwarding to Mobile Numbers
- Inbound Call Statistics and Analytics
- Employee Outgoing Call Statistics
- Transfer and Call Pickup
- Caller Number Determination
- Automatic Client Detection on Incoming Call
- Attach conversations to the customer card
- Call Client by Click
- Routing the call to the owner
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