Alas (1C: CRM CORP)

Description

• All information from the initial search for potential customers to the moment of assessing customer satisfaction based on the delivery results is carried out in a single information system.
• Client base processes are described and regulated
• Sales Business Processes Implemented by Product Category
• All transactions are reflected in the IS, for each delivery you can see at what stage the sale is
• Distribution of client base to cold\warm\hot
• Set up customer qualification process using additional information
• Employees no longer need to constantly switch between different applications, since work is carried out from a single interface.

The following works were performed:

• full transparency of sales department
• storage of all information on communication facts in one place
• Configured customer qualification process using additional properties
• implementation of tasks setting in the context of clients
• possibility to determine lead inflow channel
• ability to evaluate the quality of advertising channels and campaigns
• filter for new and current clients
• the ability to build different funnels, for example, for new customers and separately for existing customers
• Evaluating Sales Performance