Techno-Steel (1C-Rarus: Integration with telephony (SoftFon))

2017

The Company's specialists AKAM made a presentation of 1C-Rarus: Integration with telephony (SoftBackground). Editorial office 3.0 the "" solution, during which the Customer was convinced in accordance with its functionality to its current needs. After the demonstration, a decision was made to integrate. The following works were carried out by AKAM employees:

• checking compatibility of the Customer's PBX and SoftFon,
• selection of the optimal integration option,
• installing the software product 1C-Rarus: SoftBackground on the client server,
• integration 1C-Rarus: SoftBackground and Customer's PBX,
• conducting training on working with the SoftFon module.

As a result of the implementation of "1C-Rarus: Integration with telephony (SoftFon). Revision 3.0 "optimizes the processing of incoming and outgoing phone calls.

Result:

Implementation of "1C-Rarus: Integration with telephony (SoftFon). Revision 3.0 "optimized the processing of incoming and outgoing phone calls:

• increase the number of incoming calls processed,
• ensure minimum delay in call service,
• Improve staff performance and call handling,
• Analyze inbound and outbound call statistics.
• Automated work areas (metering)
• Maintenance of the client base,
• Sales Management.