Bank Zenith (SuiteCRM)

2020: Digital transformation of Zenit Bank

Basic SPO products formed the basis for the implementation of key products. business processes bank So, the front office system, SuiteCRM which stores the main customer reference data , is integrated BPMS with the Camunda system, which in this case is the engine. business processes

Object-relational SPO-DBMS PostgreSQL stores all information other than reference client data, and unstructured data - in object storage, implemented on the basis of ACT Minio. At the same time, IT the bank's systems use integration with external data sources, for example, enrichment of applications for opening an account with information related to the applicant: the legal and physical address of the company, the data of the applicant, etc. To effectively implement numerous data integration situations, the bank made a fundamental decision to use a single bank data integration bus based on the ACT of the VSO product.

A flexible system has been created that allows the bank's employees themselves to quickly change a particular process without involving programmers. This is especially important for servicing SMB clients - interaction with them due to the high degree of competition of the environment requires constant optimization and changes. In particular, a bank can change the processing time of a business task, such as opening an account, for each employee involved in the process. The bank believes that the new system will reduce the opening time for an account for an SMB client by at least 25-30%.