"Svetets" will provide technical support for the system-112 of the Oryol region

2021: Contract for maintenance of system-112 of the Oryol region

The company "Svetets Integro" on April 13, 2021 announced that it had signed a contract for the technical support of the emergency call system at a single number "112" from the GKU of the Oryol Region "Emergency Rescue and Fire Service Detachment."

Technical support for emergency call systems has such features as a high level of SLA, a clear prioritization of incidents and 24-hour user access to technical support, including through a multifunctional service desk that includes a digital portal.

The functionality of the system-112Oryol region is implemented on the software (software) of the company "Svetets," which has many years of experience in the development, implementation, as well as support of technologically complex systems.

"Reaction time and incident resolution time in the 112 system are critically important," said Denis Rubinsky, General Director of SVETETS Integro LLC. - Necessary software updates by the developer improve the stability and reliability of the system. The coordinated work of the team, consisting of our engineers and technical specialists on the part of the customer, allows us to ensure fault tolerance of the system and solve problems aimed at uninterrupted communication of calls from the population to emergency operations. "

According to Irina Belyaeva, project manager of SVETETS Integro LLC, the total number of calls received and processed by the 112 system of the Oryol region in 2020 amounted to more than 377 thousand. Of these, more than 20 thousand calls were sent to respond to the police service, to an ambulance - about 54 thousand. The number of calls sent to respond to the fire department amounted to about 10 thousand. A comprehensive response was organized for more than 12 thousand incidents. The call center operators provided 76.5 thousand consultations.