Technoserv Consulting automated the work of the department of problematic assets of Otkritie Bank

2021: Implementation of Otkritie Collection

On April 15, 2021, Technoserv Consulting announced its participation in the large-scale digital transformation of the management of problematic assets of Otkritie Bank.

The introduction of the Otkritie Collection system, which automates the work of the distressed assets department, allowed to bank Otkritie to optimize the process of collecting overdue debts and reduce legal collection costs. The basis of the development of Otkritie Collection was the solution TSC Collection from "."Technoserv Consulting

This decision combined all the divisions of Otkritie Bank involved in working with overdue debts: a contact center, a visiting division, a security service, a legal service, a department for working with collection agencies, an analysis and control service, "said Dmitry Pervukhin, vice president, deputy director of the IT development department of Otkritie Bank. - The system provides the possibility to apply both mass (in-line) and individual work with debtors at various stages of recovery; makes it possible to organize an escalation of measures - from mild reminder to prosecution. Otkritie Collection increases the transparency and manageability of the debt collection process.

Our company implemented a project to implement the Otkritie Collection system, which was based on its own TSK solution, and also ensured the further development of functionality for business requirements. The transition to the use of this product means that the bank is moving towards the creation of a single transparent information space in which work with each problem debt will be easily traced. The system ensures the continuity of the business processes of departments, each of which picks up work with a certain asset at its stage, "emphasizes Sergey Ulyanov, project director of Technoserv Consulting.

During the development of the Otkritie Bank complex, great attention was paid to the management of processes at the first stage of pre-trial debt collection, when the delay period is minimal (Soft-Collection). Information about potential debts is promptly received by employees of contact centers, and a timely reminder to the borrower about the amount and payment schedule allows you to resolve up to 90% of cases of overdue debts. The CRM system automatically draws up requests and complaints, as well as organizes the work of field teams and generates reports.

At the second stage of work with the borrower, if it is not possible to settle the repayment of the debt, the functionality of the judicial pipeline is connected. This module forms a package of documents for the legal department of the bank, and also promptly sends the necessary documents to the enforcement proceedings. During operation, all links and events about which the database information is available are taken into account.

Upon receipt of the judgement, the stage of enforcement proceedings and the choice of a strategy for working with the debtor begins. Depending on the category and amount of debt, the system itself will plan tasks and assign them to certain bank employees, as well as link together several events in the execution case.