Petrozavodsk Sigma hypermarket introduced a queue management system NeuroniQ

2021: Implementation of Queue Management System

Petrozavodsk "Sigma" hypermarket places high demands on service level, therefore continuously develops and introduces technologies to increase efficiency and gain competitive advantages. To improve the client service, an electronic queue was introduced in one of the busiest departments - meat. This was announced on April 23, 2021 by Technology of the Future.

A long row of shelves confuses incoming buyers. It is not clear who is the last, what turn will be faster, which employee to approach. At the same time, it is also necessary to choose products. The MCS greatly simplifies the purchasing process. Taking a ticket with a number, the visitor can calmly consider the shelves or move away for other goods while the service of previously arrived customers is underway.

Thanks to the information boards located in various parts of the department, visitors see who is invited to issue goods and to which seller. Customers have the ability to estimate the number of people waiting and the speed of the queue. In addition to displaying the called, you can display help and, advertizing information which contributes to an increase in the average check, an increase in sales volumes and a distraction from idle in the queue.

The buyer gets rid of the need to first choose, and then stand in the usual linear queue or ask someone to take a place. Due to this, the time spent in the department is reduced, and the expectation ceases to be painful. Another advantage of the lack of a "living" queue is the ability to observe social distance. In addition, the MSA is able to organize the challenge of the following, taking into account priorities, for example, for participants in the Second World War, pregnant women and other population groups.

An important advantage of the software and hardware complex is information support for management. The intelligent NEURONIQ system allows you to online monitor the activities of the department, take measures in case of problems. Statistical information is collected with the main service parameters (waiting time, number of serviced, not waiting and waiting customers, hours and days of high load, etc.). Based on the reports provided, personnel may be scheduled, bottlenecks identified and solutions developed.

Such a solution is ideal for increasing customer satisfaction and improving the image of retail stores, distribution points of online stores, car dealerships and car washes, service, sports and entertainment centers and real estate sales offices.