In 4 customer service centers of the Nizhny Novgorod TNS Energo, MMS was introduced NeuroniQ

2021: Implementation of Queue Management System

On May 17, 2021, Technologies of the Future announced the introduction of a queue management system in 4 customer service centers of TNS Energo NN.

TNS Energo NN is an energy supply organization of the Nizhny Novgorod Region, providing energy to about 350 thousand legal entities and more than 1.2 million individuals as of May 2021. Improving customer service is one of the company's priorities.

ACS ensures optimal distribution of visitor flow. At the same time, there is a fundamental change in the expectation atmosphere, a decrease in the likelihood of conflicts, a reduction in the waiting time, the elimination of unnecessary issues for employees and an increase in the efficiency of using staff time.

The pre-registration function allows you to plan the workload of offices, and citizens to come directly by the time of recording and clearly plan their day. Modules for centralization and monitoring of the work of branches are used to quickly monitor the work of various branches and ensure a unified approach to the quality of service.