SEB Bank automated applications for tranches

2021: Automation of tranche requests

On June 9, 2021, it became known that SEB Bank automated applications for tranches.

As explained, there are various types of loans. One of them is the issuance of tranches on an unconfirmed credit line. Unlike short-term loans, the credit line allows the legal entity to repeatedly receive borrowed funds from the bank. An unconfirmed credit line means that the bank has the right to refuse to issue a loan or change the terms of lending. An application for a tranche under an unconfirmed credit line passes the approval procedure at the bank: the company provides the bank with a package of documents, bank employees analyze them and agree on a decision on the application. The speed of processing customer documents is an important indicator of the quality of service of the bank.

The package of documents from the counterparty is standard. The approval procedure is regulated, transparent and repeatedly reproduced by the bank. At the same time, until recently, documents were printed on paper, employees personally transferred them from one unit to another.

The bank needed to automate the coordination of tranches. On the one hand, this would speed up the processing of applications, save client managers from manual labor and the need to carry paper documents by department. On the other hand, it was necessary to get away from the human factor: to exclude errors, loss of documents, delays in the application due to the absence of an employee of the bank.

The bank's management pursues a policy of consistent digital transformation: all processes that are performed physically in manual mode and at the same time lend themselves to incompatimization are automated as much as possible. This allows the company to continuously optimize the quality of service and increase customer loyalty, as well as optimize internal processes. For digital processing of trenches, the content management platform was naturally chosen, business processes Docsvision on which the standard internal procedures of the bank are already automated: sending out internal documentation, the procurement process, coordinating and organizing travel, recording travel expenses, etc.

Bank employees work daily at Docsvision and perceive improvements in the system as an opportunity to speed up and simplify their work and get rid of routine operations. The developer of the updated functionality was RKIT, one of Doxvizhn's partners.

It is important that the process of approving the issuance/extension of the tranche is carried out quickly, and the verification is carried out as efficiently as possible. To do this, the bank provided a route that must pass the client's application before full verification and approval. On the basis of the data bank, RKIT specialists developed automatic tasks for checking, agreeing, signing, set up reminders and services for quick search of documents.

The business process had to be embedded in a non-standard mail module, which was developed by another supplier specifically for the Bank's SEB. Despite the fact that the project fell at the height of the pandemic, this did not affect the timing and result. RKIT specialists carried out all works from development to debugging and testing remotely on the Bank's SEB servers. The joint project team worked in HelpDesk-system RKIT and on the internal Kanban-board of the Customer.

The main work on the process: registration of an application in the system and attachment of a package of documents - is carried out in the Docsvision card, and approval is implemented through the mail module. Employees receive an appropriate notification letter from the system to email, where they record a decision to continue or stop the business process. If the specialist did not agree on the application, he is obliged to indicate the reason or comments on this transaction. Comments and comments are stored in Docsvision in the application card.

We have implemented mail negotiation for several reasons. Firstly, not all employees have access to Docsvision, sometimes the bank is forced to resort to remote operation. Secondly, when working through the mail module, you do not need to spend time opening the system. Thirdly, the SED license does not deal. Automation accelerated the approval of applications for tranches by about 8 times. In 1 hour, on average, the application passes through 5 departments. The risk of error is minimal. Everyone knows the documents. Each specialist checks only the data for which he is responsible: the terms of the loan, its impact on the bank's activities. Thus, digitalization of the standard business process reduced the bank's operational risks and freed up the time of employees to solve expert problems. told Vitaly Charakhchyan, project manager