Duck-bill (TalentTech. Adaptation Service for adaptation and training of employees (earlier Dreams))
| Customers: Duck-bill Contractors: TalentTech (TT Severgroup) Product: TalentTech. Adaptation Service for adaptation and training of employees (earlier Dreams)Project date: 2020/01 - 2020/12
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2020
In the hypermarket "Utkonos ONLINE [1]" also use mobile prilozhenieTalentTech. Adaptation with gamification. New employees pass the adaptation track and receive points, participate in the overall rating. Using the application, office employees get acquainted with the quality standards adopted at Utkonos ONLINE: for this, the quests "Client Day" and "Client Happiness" have been developed. The first involves going to the "fields" together with the forwarding agent, and the second includes communication with the service service and online training on interaction with consumers.
With a well-structured adaptation process, HR and line managers monitor the progress of each employee, receive timely feedback and notifications if something goes wrong. As a result, the outflow of staff on probation is reduced, which avoids re-hiring employees - which can cost the organization up to 20% of everyone's annual salary.
On how to optimize HR processes in retail and develop talents here.
Notes
- ↑ [https://blog.talenttech.ru/gaming-onboarding It is impossible to leave, to adapt. As gamification helps to hold beginners]
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