| The name of the base system (platform): | Mototelecom Call center |
| Developers: | Mototelecom |
| Branches: | Telecommunication and communication |
| Technology: | Call centers |
Mototelecom Call center Lite is the complete solution of processing of the entering and outgoing calls, with a set of intellectual functions, and is intended for the companies whose business is based on permanent communications with customers and partners. The solution includes modules: auto attendant, CallBack, voice mail, fax server, corporate billing, audioknferention.
Mototelecom Call center Lite is:
- unlimited number of incoming lines of any type
- the convenient and individually configured management tool entering and proceeding to calls
- effective control over work of operators
- corporate billing performs routing of calls by the smallest cost, controls communication expenses
- formation of detailed reports in the form of tables or diagrams
- ability to integrate with databases (Active Directory MySQL MSSQL Firebird DBF etc.) and CRM/ERP - systems (1C, MS Dynamics AX/ NAV/CRM, etc.)
- the knowledge base organized by the principle of wiki which maintenance operators can edit and fill up
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