Chat bot AutoFAQ processed 5,000 dialogues for SPIEF-2021

2021: Customer Support Robotization

On July 5, 2021, the company, AutoFAQ the developer of the robotizations communications platform, announced that they, together with the system integrator Omnilne , implemented a project to robotize client support within. St. Petersburg International Economic Forum (SPIEF-2021) Autonomous Chat bot on the basis of the platform AutoFAQ independently processed several thousand calls and showed proper fault tolerance.

According to the company, the Roscongress Foundation, the organizer of the event, within the framework of SPIEF-2021 set the task of launching an autonomous support system. That is, the chatbot had to process a huge number of applications without the participation of operators. The choice was made in favor of the AutoFAQ platform.

AutoFAQ provides a service for robotizing customer and employee support in digital channels using artificial intelligence. The platform is designed for communication in text channels - chat rooms and chat bots, which are integrated with various internal systems. AutoFAQ allows you to start the system, literally within two days, with the subsequent optimization of settings. AutoFAQ also supports automatic additional knowledge base training.

13,000 people from 140 countries took part in SPIEF-2021. The service has shown proper fault tolerance. The bot withstood the load, independently closing more than 5,000 thousand dialogues, and never "lay down." The rating button showed an average score for 4 out of 5 cases.

Guests were interested in the program of the event, access to the site, accreditation, broadcasts of the business program, photo bank and the results of the Forum. By opening a chat on the site, the user gained access to knowledge bases in various categories: "Prevention of COVID-19," "Forum Platform," "Forum Program" and so on.

If you select the desired menu item, the system redirected to the site page. The electronic assistant could work simultaneously in Russian and English, for this a small talk was connected.

Chat bots for events are not only used to sell more tickets. They work well for audience engagement. Digital personal assistant is especially useful in large events with a large number of locations. commented on Vladislav Belyaev, CEO and founder AutoFAQ.ai