Intelligent video surveillance system will improve service in Tele2 salons

2021: Intelligent Video Surveillance System Testing

Tele2 July 7, 2021 announced the testing of an intelligent system video surveillances in the company's salons together with the project office for the development of technologies. " Rostelecom Innovative IT solution with the use of technologies IoT machine learning and will improve customer service and improve. business processes Tele2 plans to introduce intelligent video surveillance at other points in its retail network.

In communication rooms, the operator installed cameras with a video analytics module and built-in object detectors that recognize information in the video stream in real time. Using computer vision technology, data analyzes a video server based on the cloud platform eVision.

The intelligent video surveillance system allows you to implement processes for monitoring the quality of the retail network. For example, it will help to set up a user-friendly mode of operation trade of the point, determine the frequency of visiting the salon and form an individual offer for the client. Users of the solution easily automate Time & Attendance employees, get information about the balances on the showcases of the cabin and replenish the stock of goods on time, analyze the traffic of visitors and reduce the formation of queues. Plus systems - the ability to automatically monitor the work of the outlet and send online notifications to responsible employees. - IT The platform is characterized by flexibility and convenience of tuning for specific Tele2 tasks, which is especially relevant in conditions of dynamic changes in the telecom market.

Already at the pilot stage, the use of smart video analytics was converted into an increase in customer satisfaction indicators, as well as sales growth - in salons with introduced innovation, it amounted to at least 5%. The program will be scaled up as part of the synergy between Tele2 and Rostelecom, which acts as an IT integrator and provides the mobile operator with high-tech products. The innovative solution will enhance control and security in Tele2 communication salons, improve business processes to improve the quality of customer service.

The project became part of the strategy for the development of Tele2 retail IT technologies.

{{quote 'author = said Denis Goleshchikhin, director of Tele2 Retail. |

Our goal is to create a single ecosystem of video analytics based on IoT and machine learning, which will allow us to close basic needs in terms of safety and quality control, to configure important business processes in our salons. For example, we can monitor the operation mode of the outlet and its employees, the filling of the shelves, send a notification on the repair of defects or faults in time. Video analytics tools allow you to customize the efficiency of our retail network, increase the professionalism of sellers and, as a result, customer satisfaction with Tele2 service,}}