Zebra Remote Expert

Main article: Virtual Reality (VR, Virtual Reality)

2021: Zebra Remote Expert Announcement

On July 28, 2021, the company Zebra Technologies presented a solution for remote support and maintenance.

According to David Beer, Zebra Technologies Director of Professional and Educational Services for EMEA, the potential for augmented reality technologies in service and support, and why, when travel became impossible, demand for service and support rapidly increased among companies wishing to use technology more widely.

With the outbreak of the pandemic, the largest medical organizations, retail chains, warehouse operators, as well as manufacturing and logistics companies were under pressure and were forced to expand the range of operations and scale. To protect their employees and society as a whole, even utilities, law enforcement agencies and government agencies had to adapt to the conditions. To cope with the tasks and not jeopardize security, they needed to establish the optimal operation of their systems online. When they introduced restrictive measures, including movement, technology companies such as Zebra had to look for ways to deploy solutions and service equipment without leaving for customers. They faced an important task - to ensure business continuity.

Zebra quickly restructured processes so that, using its employees and solutions, it helps users evaluate infrastructure at sites, install equipment, configure software, and even train personnel. The COVID-19 epidemic destroyed the usual operation schemes, but the company continued to provide services and came up with a Zebra Remote Expert solution for this. Thanks to virtual and augmented reality technologies, experts can "attend" customer objects virtually.

According to a company representative, any problem can be tried by phone, but it will take much less time and effort if the expert looks at it with the eyes of the client at the facility. Video calling solutions may not be the most convenient way to communicate with workers, as they often have nothing but manual computers, and engineers, IT employees, and technicians may need both hands to demonstrate problems.

Zebra HD4000 virtual reality glasses provide the same visibility when assessing a situation that is possible only with a personal presence on site.

Zebra HD4000

Using the augmented reality application, users can video conference show their actions to remote Zebra experts and receive recommendations for further steps. This type of virtual and visual interaction is similar to contacting support to resolve problems tablet with or. laptop Only instead of remotely connecting to the device and showing the screen, the HD4000 allows remote experts to see what a person who has worn glasses with a built-in video camera sees. This allows you to fully understand the problems that employees have encountered. No games in the deaf phone: real-time experts make recommendations based on facts, and not on assumptions.

With the Zebra service you can:

• Hold workshops with retailers who want to deploy intelligent automation solutions in their stores;
• Optimize the design of solutions where people, facilities, processes and systems are involved, based on the technology platform and taking into account dozens of safety and performance criteria;
• Investigate objects for real-time location systems (RTLS) development, predict potential problems, and resolve them before the pilot is launched
• Consult with customers and business partners to ensure ROI for everything from RFID and automation platforms to pre-script analytics and task management software
• Interact with partners to implement collaborative robots (cobots) in warehouses, which will remove some of the routine tasks from employees;
• Collect data on installed systems from which you can provide recommendations for optimizing solutions and processes.

Each of these actions is key and requires the participation of many professionals with different knowledge, experience and skills. With this in mind, Zebra has created a tool for remote support. It allows you to collaborate with Zebra specialists or global trading partners.

Remote experts can join forces in a virtual environment and help the client four times faster than when leaving for an object. The company will help to evaluate the facility with the participation of a dozen specialists, together "walk" through it and help the user install equipment.

Thanks to augmented reality, employees can video-link their actions and receive recommendations for further steps.