Glovo Delivery Service Selects Orange Business Services Digital Voice Solutions

2021: Select Orange Business Services Digital Voice Solutions

Glovo Fast Delivery has chosen the digital solution of the international service provider Orange Business Services, which allowed to expand the range of contact center services and use telephony services around the world. The project was launched as part of the global expansion of the Glovo business. This became known on July 29, 2021.

Initially startup , Glovo began working in several cities, and Spain as of July 2021 it is already present in 20 and. countries Europe Africa The Glovo platform allows you to quickly and conveniently order any goods - from takeaway food and food to medicines delivered within 30 minutes of ordering through. mobile application

To scale international operations and further growth, Glovo chose cloud digital voice services from Orange. They allow you to quickly deploy telephone services around the world and ensure the quality of calls, while meeting the local requirements of countries.

Orange Business Services handles all international Glovo calls through a single contact center (Contact Center Access), be it outgoing calls from sellers or calls to support. The cloud platform allows you to use toll free numbers, call and call routing without any technical or regulatory restrictions in more than 150 countries. The platform allows you to bill both locally and globally, making it easier for Glovo to manage its resources.

With Orange's Business Talk solution, the Fast Delivery Service has optimized telecommunications costs, may not use the services of small local operators, and is able to quickly deploy services in other countries. Through Business Talk, Glovo can place orders, change settings, manage voice sites and related options on its own in real time. The portal shows which services were used and to what extent, which makes communication costs more understandable, transparent and predictable.

In addition, Orange deployed two SIP trunks (virtual communication channel) so that Glovo can manage more than a million calls per month and save on traffic and access costs. SIP trunks also provide easy operation of the fast delivery service, allow scaling, smooth integration of multi-channel communications and provide fault tolerance.

Partnership with Orange Business Services supports our rapid growth strategy, enabling quick start-ups in different countries and cities, simplifying overall management and reducing costs. The decision was deployed literally in four months. As a result, our spending on voice services decreased by 40%, "says Ludovic Magnier, manager of Glovo customer service platforms.

It is interesting to work with such an innovative startup as Glovo. The capabilities of our digital voice tools, along with global reach, flexibility and experience, help the company achieve its goal of becoming a major player in international delivery, "says Kristof Symons, Executive Vice President of International Services at Orange Business Services.