Gazstroybank (Mototelecom Call center Lite)

In June, 2010  Mototelecom Software announced implementation of the module of the interactive voice menu of the Mototelecom Call center system in JSB GAZSTROYBANK.

The IVR module Mototelecom Software provides preprocessing of a flow of incoming calls and their correct distribution without direct participation of specialists. Clients will be able quickly to obtain the necessary information without the need for direct communication with the employee of the bank and also to phone to the necessary manager of bank structure. Thus, load of operators of bank considerably decreased, and the quantity of the processed calls in unit of time increased.

Mototelecom Call center is the reliable telecommunication solution allowing to unroll contact center of any scale with any number of operators and incoming lines.

Mototelecom™ Call center is the complete solution of processing of the entering and outgoing calls, with a big set of intellectual functions, and is intended for the companies whose business is based on permanent communications with customers and partners.

Complete implementation of Mototelecom Call center in structure of bank will allow to process round the clock and quickly incoming calls, to minimize queue of access to agents and operations managers, to save time of communication with consumers of banking services, to perform information call-downs of clients, partners, branches for the purpose of the notification, poll, marketing.

Call processing is provided with the software solution and does not require specific skills for implementation of the centralized maintenance. The cost of telephone negotiations between branches and the headquarters of bank comes down to zero as now negotiations are performed through corporate network of bank. Only the Internet traffic is paid.

In addition to service center of calls it is possible to manage correspondence flow (letters, faxes, text messages, e-mail) using contact center of Mototelecom. Integration with an internal client system of the database gives the chance to display a story of the relations of the client with your bank at an incoming call. This information will help personnel to respond more effectively to the request and to improve the service level of clients in general.