mySchneider Personal account for customers and partners

Main article: CRM (Customer Relationship Management System)

2021: Start mySchneider

On August 26, 2021, Schneider Electric announced that it was moving to a different level of providing personalized digital experience for customers and partners registered on the site se.com. This all-in-one approach is the next step towards digital transformation, which aims to provide quality digital service to increase customer satisfaction and support their business.

The development of the solution began in 2020 and led to a number of improvements and opportunities that help Schneider Electric customers and partners to be visible in the market, as well as simplify their daily activities through several qualities:

• Provide single sign-on for access to a customer profile where they can manage all data;
• Providing special access to the most commonly used business services through a customized portal;
• Consolidation of various business services and tools consolidated in one place;
• Reorganize Schneider Electric's online tools and resources to reduce the number of platforms customers should visit.

Our priority is to ensure effective online interaction 24/7 in accordance with the requirements of our customers, "said Peter Vekesser, Director of Digital Technology at Schneider Electric. - mySchneider is the cornerstone of our digital transformation strategy, which takes the needs of customers first and allows us to provide high-quality digital tools and capabilities,

Schneider Electric gives its customers the opportunity to save time, work more efficiently with customers and track key data in one place. Now Schneider Electric customers can organize important content in the most convenient way for themselves: for example, display or hide various elements and control their appearance. mySchneider provides users with direct access to all resources necessary to manage their business and meets their individual preferences.

With the help of mySchneider, you can access special digital tools, set up notifications about new products, software releases, webinars, official documents and technical documentation updates. Partners including distributors now

Have unified access to all resources to support their business, such as product information, sales offerings, orders, order tracking, financial performance, training, and partner programs. Building managers can get an optimal view of their site by visualizing assets, contracts, lifecycles, and scheduled activities. The user's home page displays the daily data you use, from tools and resources to products, applications, and value-added services.