Management of information technologies of the Voronezh region will provide effective interaction with citizens and the organizations

NORBIT and Siemens IT Solutions and Services company announce the beginning of the project on creation of the center of telephone service (CTS) of citizens and the organizations of the Voronezh region for providing information on the public and municipal services of the region. The project is implemented on the basis of own solution of NORBIT company for contact centers based on Microsoft Dynamics CRM.

On the basis of the system of Microsoft for management of vzamootnosheniye with clients procedures of acceptance and processing of telephone citizens' appeals and the organizations of the Voronezh region, including providing references on public services and questions of their rendering to the population, implementation of calls back, call redirection on responsibles of regional executive authorities for the answer to difficult addresses will be automated.

Besides, the Voronezh technical service center will be integrated with the regional portal of the public and municipal services and will allow to perform the round-the-clock service of citizens and the organizations for rendering the public and municipal services.

According to Vladimir Alekseyevich Meshcheryakov, the chief of the department of information technologies of the Voronezh region, regional technical service center is urged to solve many relevant problems of interaction of the regional power and the population. Assessment and quality control of rendering public services, monitoring of social tension, the operational notification of citizens and the organizations about important actions or changes in the regulatory base are only an incomplete list of issues with which technical service center will deal. It is important to adjust live dialog with the population, to simplify procedures of work and to increase quality of rendering public services in the region.