| Customers: Comos Group (agriculture)
Contractors: ICL Services Product: LS Retail AxaptaProject date: 2020/01 - 2020/12
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2020: Axapta Support
Axapta is supported 24/7 by a team of three lines:
1. Service Desk - single point of contact.
2. Axapta support engineers who solve incidents and service requests.
3. Analysts and developers are Axapta experts working on optimizing the system.
Best practices in building and applying the knowledge base are used, which allows you to significantly speed up the solution of typical applications, and on an ongoing basis we offer ideas and solutions to accelerate work and increase service efficiency. The project takes a process approach to preparing and implementing system changes.
Transparency of all processes is maintained for the customer and they are regularly informed about the state of the service, current tasks, solutions and ideas. Considering all customer needs, ICL aims to make the interaction convenient, comfortable and efficient for both end users and business as a whole.
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