Istra Heating Network employs a robot operator from VS Robotics

2020: Introduction of a robotic system for communication with subscribers

On November 11, 2020, the company VS Robotics announced that the Western branch of PJSC Sberbank Moscow region and JSC "" Istra heating system entered into an agreement on the introduction robotic of a system at the enterprise for communicating with subscribers.

The robot operator, using technologies in the field of artificial intelligence, was developed by a subsidiary of Sber "ActivBusinessConsalt" (ABK), operating under the brand name VS Robotics.

Virtual the dispatcher is programmed to talk to the subscriber, generating answers based on their asked questions. This technology is designed to minimize the human factor, and reduce statistics on the facts of violation of the law in the dialogue. The robot can provide data debt, remind of the timing of payments, makes it possible to choose the amount of the contribution of funds and the date of payment.

We appreciate the opportunity to provide our customers with innovative solutions from Sber ecosystem companies. This project makes it possible not only to improve the quality of negotiations with customers, but also to optimize work and reduce the cost of call centers. One of the important points is that we offer our partners solutions that we ourselves apply in Sber, "said Alexei Ushenin, manager of the Western branch of Sberbank in the Moscow Region.

Every year, robotic voice communications are becoming more popular and accessible. We have been developing robot operator technology since 2016, and the accumulated experience allows us to easily adapt the development to any needs of our customers. The robot is based on complex mathematical algorithms, speech recognition and synthesis systems. One robot is able to communicate for 250,000 minutes a day without weekends and breaks for lunch, "said ABK Director General Dmitry Teplitsky.