Contour.CRM

Main article: Customer Relationship Management

2021

Integration with Telfin Office PBX

Russian telecom-provider Telfin"" provided integration IP telephony Telephone exchange "Telfin. Office" with the Circuit service.. CRM The partnership will allow the business to more efficiently process calls and analyze communication with customers. This SKB Kontur was announced on November 16, 2021.

The integration of Contur.CRM with Telfin IP telephony solves a set of customer tasks: monitoring the work of managers, improving lead development efficiency, increasing conversion to transactions, improving the quality of maintenance and maintenance. In addition, Telfin offered advanced functionality for users of Contur.CRM. A manager activity analytics is available in the system with indicators of the number of calls and the time of communication on the phone. Users also noted as an important plus integration of systems the ability to save records of conversations with customers.

At the first stage of integration, Kontur.CRM specialists conducted an analysis of the IP telephony services market and a survey of companies from various business segments: IT integrators, manufacturing, logistics, services for B2B. As a result of the study, it was decided to integrate with Telfin as a representative of the IP telephony industry. The developers of Contur.CRM studied APIs and wrote integration with Telfin services based on c# and JavaScript. The project was attended by backend and frontend company developers, designers and implementation specialists.

{{quote 'author = said Maria Tyurina, CEO of Telfin. |

The pilot launch and integration testing were successful, and we are happy to announce the merger of the most complete functionality of PBX "Telfin. Ofis" and Contur.CRM. The main task of our project is to help small businesses grow and improve sales due to changes in internal processes. The Telfin IP telephony and the Contur.CRM CRM system will help organize and automate the routine,}}

Шаблон:Quote 'author = noted Ibrahim Yuldashev, Project Manager Kontur.CRM.

According to Contur.CRM forecasts, the overall efficiency of customer calls will increase by 30% due to the integration of Telfin and Contur.CRM.

Contour.CRM View

The service Contur.CRM appeared in the SKB Kontur product line. The company announced this on November 1, 2021. It's a solution for automating sales and managing customer data. CRM helps increase staff efficiency and increase company profit.

Contour.CRM has a set of functions that automate the work of the sales department:

• aggregation of leads from different channels of attraction;
• Integration with IP telephony, mail, 1C, and other products. The customer can perform missing integrations either by himself or by order;
• staff performance management;
• Checking counterparties against product bases Contour.Focus;
• Flexible data access settings
• analytical subsystem for managers.

Шаблон:Quote 'author = said Ibrahim Yuldashev, Project Manager Kontur.CRM.