SUO Damascus

The management system for queue of DAMASK is the hardware and software system automating the organization, accounting and planning of a flow of visitors in commercial and public institutions.

Functions of the DAMASCUS system:

• Informing visitor on the list of services and places of their receiving
• Implementation of algorithms of polysynthetic services
• Registration of the visitor in queue and issue of the coupon with the organizational reference information
• Prerecording possibility, including remote registration of the visitor in queue on the Internet
• Setup of an order of service of visitors according to the technology process used in the organization
• Informing visitors on the course of the movement of queue, visual and audio call
• Ability to manage the graphic information output to information booths, a board and coupons by the customer's forces
• Providing the interface for a possibility of independent configuration management of the solution – a task and changes of the list of services, structure of jobs, call algorithms, etc.
• On-Line control and management of work of the division servicing visitors from a workplace of the head
• Generation of the wide list of statistic reports for the management and marketing services of the organization
• Record in queue through the SMS, a quality assessment system, record of negotiations with Clients, the system of centralized operation by a branch network

Advantages of the solution:

• Ample opportunities of customization of the solution
• Hardware independence of the solution – is expected use of the standard widespread equipment

Components of the DAMASCUS system:

1. Информационный the booth – the panel of registration of the visitor
2. Главное information display
3. Дисплей service windows
4. АРМ employee
5. АРМ Administrator
6. Сервер systems
7. Оригинальное software of SUO Damascus

The systems of the automated control of DAMASK provide exact compliance to processes of service and control in different areas:

• Bank, namely DAMASCUS-BANK;
• Multifunction (DAMASCUS-MFC);
• TRAFFIC POLICE (DAMASCUS-TRAFFIC POLICE);
• Medical institutions (DAMASCUS-MEDICINE);
• Departments of FTS (DAMASCUS-UFNS);
• Departments of FMS (DAMASCUS-RPF);
• Offices of the organizations of telecommunications (DAMASCUS-TELECOM).

2016: Updating

In particular, support of the Linux operating system became one of its key innovations. Linux OS is distributed for free – when using this solution economy of the budget on the order of the software can reach up to 20%.

The new version of SUO DAMASCUS, allows to reduce costs not only for acquisition of the software, but also for purchase of a computer hardware. In view of the fact that the new version is optimized for work with Linux, she has higher performance and allows to use as servers of an electronic queue computers with a smaller power and, respectively, cheaper in comparison with competitors. Drugov Alexander, CEO of Damascus LLC

Except work under Linux the new version of a system is optimized under Geostatistics module. He allows to post on the website the organizations in the card mode information on load of offices of service. It gives the chance to clients to select for visit office with the smallest waiting time.

This solution is successfully approved and already the Multifunction center of providing the public and municipal services of Sverdlovsk region where today SUO Damascus is equipped 80 offices functions in GU.