Elegance Optics (network of optics salons) (CBIS Video surveillance)

2020: Video Surveillance Installation

Setting of tasks

The owner of the network of opticians in the suburbs turned to Tensor. The manager wanted to improve the quality of communication between employees and customers and remotely control their discipline. Since the client has been selling at SBIS for several years, Tensor managers suggested that he try the video surveillance service.

Cameras were already installed in the salons that saved recordings on the built-in memory card. The client could also watch videos from the smartphone online. But to find a video fragment of a certain sale, you had to do too many things: insert a memory card into your computer and drive a runner for a long time in search.

Video Quality Control

The client's cameras were connected to the CBIS, and now all records are stored cloudy storage in the SBIS and available in the online office. You can watch the video in 2 clicks directly from the check card by clicking on the tultype with the video camera. So the manager will quickly make sure that the cashier issued all the goods, a check and a delivery, as well as a gift, if he relied on the purchase.

Returns

Video surveillance allows you to resolve controversial issues. For example, the customer wants to return the goods because something was incorrectly recommended or did not report on the peculiarities of use. Quickly by check you can raise the video archive and check whether the customer was informed of the terms of operation of the goods, the terms of the guarantee. If it turns out that this is a seller's error, then the optics compensate the customer's losses. If the seller qualitatively advised the client, gave recommendations, issued bonus goods and spoke about the guarantee, then this is the client's mistake.

Sales, schedule, CCTV in SBIS

"In SBIS, I, in addition to sales, organized complete control. Now I control not only the money at the cash desk, but also the time of employees' delays and the quality of their communication with the client. The opening and closing of the SBIS shift is interpreted as the arrival and departure of employees. Further, he compares this time with the schedule and, if there are deviations, records violations. After that, notifications come to me in SBIS. I directly in the program make a decision on the measures of influence, and an employee sees him. And I control the controversial issues between the seller and the buyer using video surveillance. SBIS helped me organize it all in one place. Now there are much fewer violations, "said Matveev Evgeny, director of the Elegance Optics network.