Sifox developed the service "Voice Mail in Telegram" for MegaFon

2021: Development of the service "Voice Mail in Telegram"

Using Speech-to-Text technologies (speech recognition and translation into text) and the ability to integrate carriers with instant messengers, Sifox developed Voice Mail in Telegram. This became known on November 15, 2021.

To listen to voice mail, subscribers of mobile operators have to dial a special phone number. The Telegram delivery service allows you to receive all messages in a special messenger chat. In addition to the audio file, its text decryption also comes to the chat. The service is free, to connect it is enough to go to the chat bot and continue to follow its instructions.

{{quote 'For us, this is an important first step towards the goal of one of our collaborative products - Voicemail. We want to completely change the customer experience associated with this service so that this service becomes convenient and useful for subscribers. Therefore, the search for new interfaces is the first stage that we implement. But the interface is not the main thing, now subscribers will receive a convenient transcription of the message left for them along with the audio file. It seems to us that this combination of instant messengers and speech-to-text technologies will make it possible to make a super service for subscribers, "said Roman Lavrentiev, CEO of Sifox.}}

We always strive to improve our customer experience. This interface and the functionality of automatic translation of voice messages into text format will provide additional opportunities for our subscribers to use voice mail. Now they will be able to listen and read the transcript of missed calls in one application, "said Dmitry Rudskikh, director of product marketing at MegaFon.

The functionality is available in test mode for users of the "Who called" service of MegaFon's capital branch. In the first day, several thousand subscribers connected to the service.