Faberlic has chosen MONQ for intelligent monitoring and comprehensive automation of its IT infrastructure

In November 2021, it became known that the perfume and cosmetics seller Faberlic launched a joint project with Monq Digital Lab. As part of the project, it is planned to build an effective model of intelligent pro-active detection and elimination of failures in IT infrastructure and services.

Faberlic has a distributed IT infrastructure and uses various monitoring systems in its work. As with any large IT company, Faberlic's performance is highly dependent on the digital health of the business, and it spends a lot of resources looking for the cause and solutions. On average, one IT infrastructure engineer per day can account for about 100 alerts, 90% of which are either informational or are doubles of other alerts and could be ignored due to the large amount of information. To improve the efficiency of the IT department, Faberlic went to the market to find ideas to optimize its activities.

As a way out of this situation, it was decided to look for a product among suppliers of AIOps solutions, for which the company tested Splunk for some time to solve the problem of noise reduction from monitoring systems. Other Western and Russian vendors were also considered. Among Russian developers interested in the decision of Monq. This solution first of all bribed its simplicity and flexibility, as well as the ability to assign certain "weights" for systems and services to demonstrate the impact of failures. And the opportunity to conduct a pilot project on the implementation of the system in-house by the IT department of Faberlic with the consulting support of the developer allowed the operation team to quickly introduce the solution into the "combat" mode, "said Valery Kaplenko, head of the IT department of Faberlic, in an interview.

The partner supporting the project was CorpTech. The developer represented by Monq Digital Lab provided test licenses for the pilot project and also provided both methodological and technical assistance throughout the project. One month was enough to get the first positive effect. After successful piloting, the companies continued cooperation already in the "combat mode."

As a result of the partnership, Faberlic plans to reduce the impact of IT failures on the business, increase the speed of incident resolution by 60%, and reduce the cost of TCO operating ecosystems by 30%.

We have come to a joint project with Faberlic with great responsibility. It is important for us that despite the fact that Faberlic is a private company and is not subject to Western sanctions, they chose our solution from many available on the market, including well-known Western solutions, based on the convenience and completeness of functionality, and not because we are present in the register of domestic software, "said Nikolai Ganyushkin, SEO Monq Digital Lab.

{{quote 'Monq Platform is certainly an interesting and new product in the domestic IT market, primarily for medium and large companies with already established IT infrastructure. Such enterprises already know what they want from such systems and it is difficult to surprise them with something new.

It seems to us that the developers of Monq succeeded to the full. A flexible, simple and simultaneously functional product has appeared on the market, which will make good competition for the well-known Western products currently available in the market of AIOps solutions. Already, we have launched "combat" and pilot projects in a number of large customers, as a result of which we expect the conclusion of new contracts for implementation and supply. It is also important for us that this product is included in the register of domestic software and this allows us to include it in our concept of import substitution (Platform 2.0) in order to close the needs of large enterprises both in the commercial segment and in the military-industrial complex of the Russian Federation. I hope that our further cooperation with Monq Digital Lab will benefit both companies, "commented KorpTeh founder Pavel Dolgopoly.}}