Svyaznoy WebTutor

At the end of 2009 the Svyaznoy company implemented at the federal level the project according to satisfaction of employees with production processes.

Satisfaction of personnel - the complex indicator reflecting opinion of staff of the company on different aspects of its activity. Measurement of this indicator allows to consider more precisely real requirements and motivation of employees.

About 2,000 employees from 70 cities of Russia participated in a research, each of participants answered 38 questions of specially developed questionnaire. Considering information volumes, was important to provide automation of collecting, processing, storage and the analysis of results of questioning. For increase in objectivity and reduction of number of socially desirable answers survey was conducted anonymously.

The software of WebTutor of WebSoft company allowed to solve all above-stated problems. Using this system results were collected and processed, the big array of indicators is saved and the detailed analysis is carried out them.

"Use of the WebTutor system of WebSoft company allowed us quickly and to timely obtain necessary information on the level of satisfaction of workers with the workplace, production processes, social and psychological climate in collective that was very important for decision making on improvement of our personnel management system" — Zhdanova Ekaterina, the head of department of assessment and personnel development of Svyaznoy Group considers.

1. Company Description

1.1. The industries in which the company works

Retail. Svyaznoy — the largest independent mobile retailer of federal scale.

1.2. Territorial Distribution

Today in the territory of Russia openly more than 3,300 salons of Svyaznoy, daily more than 1.5 million visitors come to them and more than 1.2 million transactions are made.

1.3. Number of Staff

More than 29000 employees

1.4. Staff Categories Who Use the System

• Staff of outlets
• Operational and managers
• Trainers
• Trainees

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

The main objective – automation of learning process of employees of retail and trainees.

2.2. What business processes had to be automated (assessment, training, personnel recruitment, the expense accounting on training, etc.)

• Distance learning
• Testing
• Planning and holding internal actions

2.3. Criteria of Successful Implementation at the Planning Stage

To completely transfer learning process and testings of employees of retail and trainees to a system

2.4. Project Planning (Requirements, Analysis of Business Processes).)

After the analysis of business processes it was made by terms of reference. Works on implementation of terms of reference were broken into several stages, the initial work plan on the project was made.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

The beginning of the project – January, 2009.

Implementation on all outlets – June, 2009.

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• The project manager from IT
• Head of department of distance learning
• Programmers - 1 person
• Developers of rates and tests – 2 persons
• The designer – 1 person

3.3. The Main Difficulties During the Project

The standard functionality of a system not always covered requirements of terms of reference, there was a need for completion of a system by system developers or own forces.

3.4. Did the Time and Financial Costs Correspond to the Previously Planned:

Yes.

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

A system constantly develops, implemented new functionality, already existing is improved. Transition to the version of system 3.0 is in the short term planned, it is also planned implementations on the Leagues of Knowledge portal (charge of points for activity on the portal and passing of rates and tests, the rating of employees).

4.2. Filling With Content - How to Solve the Problem

Electronic rates and tests are developed by forces of specialists of Department of training and curriculum development.

4.3. Team to Support and Develop the System:

Staff of department of training and curriculum development – 8 people. IT are specialists: 2 programmers, 1 project manager.

5. Project Results

5.1. Results (Quantitative And Qualitative)

In SDO about 29000 employees are registered. SDO is available on any outlet (more than 3300) and also to all office employees. All trainees, except resident instruction, are trained and take control tests on the SDO portal. All employees of retail once in a quarter pass obligatory control test. Necessary data on results of testing and training are unloaded in other systems of the Company.

The help Center of Retail - the project of Svyaznoy Group implemented for the purpose of creation of a help system of retail which allows the staff of outlets most easily quickly and conveniently to obtain information, necessary for work.

1. Company Description

1.1. The industries in which the company works

Retail. Svyaznoy — the largest independent mobile retailer of federal scale.

1.2. Territorial Distribution

Today in the territory of Russia openly more than 3,300 salons of Svyaznoy, daily more than 1.5 million visitors come to them and more than 1.2 million transactions are made.

1.3. Number of Staff

More than 29000 employees

1.4. Staff Categories Who Use the System

• Staff of outlets
• Office employees
• Operational and managers

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

Creation of a help system of retail which will give to employees of a TT an opportunity most easily, quickly and conveniently to obtain information, necessary for work.

2.2. What business processes had to be automated (assessment, training, personnel recruitment, the expense accounting on training, etc.)

• Information search
• Feedback

2.3. Criteria of Successful Implementation at the Planning Stage

All informing retail happens via the portal of the Help center.

2.4. Project Planning (Requirements, Analysis of Business Processes).)

After the analysis of business processes it was made by terms of reference. Works on implementation of terms of reference were broken into several stages, the initial work plan on the project was made.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

The beginning of the project – January, 2009.

Implementation on all outlets – January, 2011. .

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• The project manager from IT
• Head of group of information processing
• Programmers - 1 person
• The designer – 1 person

3.3. The Main Difficulties During the Project

The standard functionality of a system not always covered requirements of terms of reference, there was a need for completion of a system by system developers or own forces.

On the portal an opportunity to ask a question about instructions to experts was implemented.

3.4. Did the Time and Financial Costs Correspond to the Previously Planned:

Yes.

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

Optimization of search on the portal (implementation of tags, search string with the drop-down list, implementation of advanced search with parameters), automation of monthly employee surveys of retail is planned.

4.2. Filling With Content - How to Solve the Problem

Information on the portal is moderated by group of information processing

4.3. Team to Support and Develop the System:

• Group of information processing – 8 people.
• IT are specialists: 2 programmers, 1 project manager.

5. Project Results

5.1. Results (Quantitative And Qualitative)

• The help center is available on all outlets and at office.
• Employees of retail automatically receive every day the digest with important information and the list of changes on the portal.
• The problem of large volume of the sent information on a TT is solved.
• Time for search of necessary information is reduced.
• Expenses on mail traffic of the sent information are cut down
• Expenses on printing of instructions and regulations are cut down.