Intelligent voice assistant started working at Almazergienbank

2021: Start Voice Assistant

An intelligent voice assistant started working at Almazergienbank. This was announced on December 29, 2021 by the BSS.

The priority task of the robot is to improve the quality of service of Almazergienbank. In the near future, he will collect the most frequently asked questions of customers. Based on this data, the robot will learn to respond briefly, accurately and efficiently to customer requests, without applying a button script and waiting for the operator to respond.

Already in December 2021, he knows how to inform about exchange rates, receipts pensions and social payments. The robot determines the topics of customer calls and transfers their call to the competent operator. call center bank

In the immediate plans of our bank, the development of the capabilities of an intellectual assistant and the use of new application scenarios. One of the priority areas is the introduction of a text chat between customers and the bank. This service will allow us to become even closer and more accessible to our customers and more quickly respond to their requests, "commented Nikolai Dolgunov, Chairman of the Management Board.

The intelligent assistant at Almazergienbank was created in partnership with BSS on the basis omnikanalny of a dialogue platform. Digital2Speech It offers a complete technology stack of its own BSS development, which covers all customer needs in the area. The speech technologies voice robot system uses technologies,, and. artificial intelligence machine learning recognitions speech synthesis

The introduction of an intellectual assistant in Almazergienbank is an important stage not only for the development of the bank, but also for improving customer service in the Russian region. Our technologies provide convenience and comfort for bank customers - seamless customer experience in various channels, speed and availability. As well as the efficiency of the bank itself - building intuitive business processes, increasing sales conversion and transactional activity by identifying customer needs and controlling the processes of promoting product benefits, "said BSS CEO Georgy Kravchenko.