Saby CRM - CRM for active sales (formerly SBIS)

Main article: CRM (Customer Relationship Management System)

Saby CRM (formerly SBIS CRM) is a comprehensive solution for active sales.

2025: Brand change to Saby

From 2025, all SBIS services will operate under the name Saby. The Tensor company announced this on January 20, 2025. Read more here.

2021: Description of SBIS CRM

The SBIS CRM system leads the sales funnel and controls the manager: collects applications, plans calls, records results, stores the lead history. After the transaction is completed, the service collects sales analytics.

According to the information for December 2021, SBIS CRM organizes a full sales cycle:

• Looking for customers. There are already data companies in the SBIS - Russia you can configure filters and get your own customer base. SBIS will collect the leads from, and email social networks messengers send them to managers.
• Separates customers. SBIS will distribute the leads between product managers - you can immediately select from the list of 10, 25, etc. leads, and not one at a time.
• Controls processing. SBIS will show at what stage the leads are. Immediately - what part of the list is processed, how many transactions are completed positively, how many are negative.
• Will show payment. As soon as the client pays the bill, the SBIS will inform the manager. And the deal will go to the next stage of shipment.
• Closes the deal. After the shipment of goods or services, the manager immediately sends the documents closing the transaction to the client to the SBIS for EDO and receives the signed ones.

Online Sales Operations

The manager always sees in visual reports how many leads have been received, how many have reached the sale, the amount of transactions, where and why customers whose negotiations have stalled are lost. And also the SBIS shows by periods the increase/decline in sales of all or individual goods, sales statistics for managers.

Built-in telephony

To receive calls to the SBIS, you only need a computer, headset and the Internet. Users also have access to lidogeneration for missed calls, recording a conversation, and call processing statistics.

Customer base and history of each transaction

Contacts, details, assigned managers, invoices, payments and debts - all information in the card. When the SBIS calls the number, it will determine the client and immediately show his card: the manager will quickly understand what he wants.

Working with documents

The system already contains templates for accounts, acts and contracts, and the SBIS will automatically fill in the fields. Managers add goods to the account from the catalog, send documents to the client by e-mail, to the messenger or to the SBIS for EDO, certifying them with an electronic signature, and receive the signed ones.