Innovative People automated processing of applications for credit holidays for OTP Bank

2022: Automation of applications for credit holidays

On January 18, 2022, Innovative People announced that it had automated for OTP Bank the processing of applications for credit holidays from citizens in accordance with the Federal Law of 03.04.2020 No. 106-FZ as part of the Central Bank's measures to  support citizens  of the economy  in the context of the COVID pandemic. Improvements were made in the BPMOnline Claims customer call processing system based on the Terrasoft platform.

Photo: vsekredity.com

In the first 3 months from the beginning pandemics , the number of applications of citizens for credit holidays due to loss of income or ability to work as a result of COVID increased information by 4 times, according to the company, which created a serious burden on the involved divisions. Bank

Innovative People automated the process of receiving applications for the provision of credit holidays, the process of their analysis and routing. As a result, the system reduces the amount of manual work to parse and transfer calls to the BPM system. The period of consideration of appeals does not exceed 5 days.

"As part of the anti-crisis measures related to the coronavirus pandemic, Innovative People quickly implemented functionality improvements to support the bank's borrowers that fully comply with the requirements of the legislation and various conditions of bank programs for credit restructuring. Thanks to this, our customers who need it were able to take advantage of the delay on credit and mortgage agreements, as well as credit cards and get a more flexible repayment schedule, and the bank reduced the risks of non-payment on loans during the crisis, " reported Maxim Bykov, Director of the Division of Recovery and Operational Management of OTP Bank.

"In the field of outsourcing services, we have been cooperating with OTP Bank for about 15 years. In crisis conditions, such as the coronovirus pandemic, not only expertise is important for customers, but also the readiness of the IT company to quickly provide a team and implement the project as soon as possible - and we are ready to meet these requirements. For our partners at OTP Bank, we implemented improvements that ensure the timely processing of applications for credit holidays from citizens in accordance with the rules of the Central Bank, - reported Pavel Livcha, head of Creative at Innovative People.