| Customers: Gorzdrav (Pharmacy-A.V.E-1) Product: IT outsourcing projects Project date: 2021/07 - 2021/11
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2023: Integration of online pharmacy data into customer feedback monitoring system
Analysts GlowByte and a team of pharmacy chains "" and 36,6"" Gorzdrav continue to develop the current system for monitoring feedback from customers. In addition to regular measurements of NPS retail at points, there were - integrated data Internet drugstores in it. A single approach to tracking customer satisfaction allows you to make quick decisions based on the needs of different customer segments. GlowByte announced this on September 4, 2023. More. here
2022: Customer Feedback Monitoring System Development
Analysts GlowByte and the team of pharmacy chains "36.6" and "Gorzdrav" continue to develop the current system of monitoring feedback from customers. The company uses an NPS metric (from the English Net Promoter Score, or consumer loyalty index) as an easy and quick way to find out what customers think about the experience of interacting with the brand. On January 19, 2022, the GlowByte team announced the implementation of an approach that extracts more insights from the regular measurement of the NPS. Read more here.
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