| The name of the base system (platform): | Artificial intelligence (AI, Artificial intelligence, AI) |
| Developers: | Chattermill |
| Branches: | Internet services |
| Technology: | CRM ^ SaaS - Software as a Service |
Main articles:
The Chattermill cloud service analyzes text chats, determines the topics and tonality of calls, and also assesses whether the client was satisfied with the solution of his question. The system interface allows you to filter answers and comments on any requests, including to determine which user questions are best handled by the boat and which are best handled by the operator. The system is also able to understand the context of messages and determine sarcasm, double denial and references to previous opinions.
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