ELMA ChatDesk

Main articles:

• CRM (Customer Relationship Management System)
• Classification of HRM systems
• Functionality of HRM systems
• Mobile Applications

ELMA ChatDesk is an omnichannel platform for consulting customers and supporting employees and partners.

2022: Elma Description ChatDesk

The ELMA ChatDesk platform is a holistic solution for combining all communications with customers, partners and employees in a single ELMA ChatDesk + ELMA ServiceDesk window. To organize the contact center, the platform allows you to connect messengers, social networks, mail, telephony, web widgets and other sources of communication, as well as organize work with appeals from customers, partners or employees, connect them with the entities of the system, route and automate work using business processes.

Among the possibilities of ChatDesk for January 2022:

• Operator's workplace - the opportunity to receive all the necessary information about the client, the history of calls and suitable solutions in a single window and take the request to work in one click;
• Supervisor's workplace - the ability to monitor operators in real time - to monitor the speed and quality of responses;
• Mobile application - the ability to save access to customer dialogs and full platform functionality from any device using the mobile application;
• Analytics - the ability to configure statistical and operational reporting using dashboards and track key metrics for the company.