Krok integrated Microsoft Teams into SBI Bank

2022: Implementation of Microsoft Teams in SBI Bank infrastructure

On February 9, 2022, CRIC IT experts announced that they had implemented Microsoft Teams in the SBI Bank infrastructure. The solution made it possible to replace third-party services, simplified work on everyday tasks and made the workspace more ergonomic. The interaction of CRIC experts with the Bank's security service made it possible to take into account all key points and prepare not only a convenient, but also a safe solution. Training on working with the system was also provided for rapid adaptation of staff.

Source: www.cio.ru

Earlier, SBI Bank did not have a single corporate messaging service - employees solved everyday problems in disparate channels. The introduction of Microsoft Teams allowed the team to abandon third-party transfer tools data in favor of a universal platform. Among the additional features of Microsoft Teams is the built-in application store, which allows you to install both paid and free functionality.

"Digital technology is becoming the foundation for meeting current challenges and achieving long-term goals. The introduction of Microsoft Teams allowed SBI Bank to quickly adapt to changing conditions and effectively build corporate processes. The hybrid work format offers competitive advantages such as flexibility and resilience to change, and also offers us opportunities for development, " noted Yaroslav Medoks, Information Technology Director, SBI Bank

By means of Microsoft Teams the experts can send instant messages (as to the specific user, and to a group chat), to carry out calls and also to plan and make appointment with the help of the calendar integrated with post service. At the same time, access to the system is preserved outside the office - it is not necessary to remember meeting dates and task lists, because they can be viewed at any time from any location.

"For a financial and credit institution, the confidentiality of corporate negotiations and meetings is important, so the choice of Microsoft Teams is quite obvious. This is one of the safe and at the same time popular platforms: the number of active users reaches 250 million per month. CRIC, as a service partner of Microsoft, seamlessly translated communication business processes into a digital environment and ensured the security of the single information space of SBI Bank, " said Elena Yakovleva, head of Microsoft IT company CRIC

The service also made it possible to simplify team work. For example, solve the issue of editing documents by different employees and as a result, with a large number of versions of the same files. Users can interact with documents in real time: see the number of people viewing the file, track changes made by each user, that is, have access to different versions. All discussions are conducted inside the system according to the principle of a branch of the forum, which allows not to be lost in messages and unloads mail. And this naturally reduces the reaction time.

Also, CRIC specialists conducted training that helped employees master the functionality of a corporate platform that combines chat, meetings, notes and attachments in the workspace.

"It is important for banks to have well-functioning, transparent internal processes. This ultimately affects performance, quality, and speed. As a result, it contributes to increasing customer loyalty, retaining them, as well as attracting new ones, " stressed Alexander Filippov, Director of Business Development with commercial banks of the IT company CRIC