Telfin automated 90 branches of Avtopiter throughout Russia

2022: Automation of 90 branches of Avtopiter throughout Russia

90 branches in Russia Internet the store auto parts "Autopiter" are combined into a single telecom infrastructure based on virtual solutions. "Telfin" This was announced on February 18, 2022 by representatives of the Telfin company.

Source: spb.avtotochki.ru

All offices of the Avtopiter online store now operate as part of a single communication network, which includes more than 70 virtual telephone numbers from different cities of Russia: Moscow, Yekaterinburg, Nizhny Novgorod, Samara, Kazan and others. According to Telfin's forecasts, one information space will allow the company to optimize internal and external communications and increase the efficiency of managers by the end of 2022 by an average of twice.

"In connection with the active development of the network of representative offices of the online store throughout Russia, the issue of expanding the company's IT and telecom infrastructure through flexible and easily scalable tools is especially pressing for us. Virtual IP telephony solutions help to connect offices to a single telephone network and conduct remote communications with customers and colleagues from any city of Russia in a short time, " commented Alexander Morozov, head of the retail chain of Avtopiter

In the framework of cooperation with Telfin, the company additionally connected the "Be your own" service, which provides flexible configuration of the definition of telephone numbers during outgoing calls. The auto store itself selects the regions of interest and assigns from which number calls will be made to this region. By using the "Be Your" service, it is easy to increase the loyalty and confidence of buyers, since now when calling customers, a local number is determined, which means that the company becomes "its" in any city of Russia. This service helps the online store to interact with customers virtually without the mandatory presence of local representatives in the regions.

"For geographically distributed companies, the option" Be your own "is an alternative to the number 8800. Free incoming calls make this service a cost-effective tool for receiving and processing customer calls. The solution is also effective for working with regions due to the high degree of loyalty of customers to local numbers. The feature of the service is that it can be connected separately from other services of the provider or paired with a virtual PBX, which ensures the growth of the functionality of the telecom infrastructure of the company, " commented by Ivan Pavlov, Telfin Project Manager

Avtopiter plans to expand the geography of its presence in the regions of Russia and other countries of the world, building communications with customers based on virtual telecom solutions. Telfin services have already proven their work and helped increase the speed of call processing in Russian branches in Moscow, Krasnodar, Yekaterinburg and Novosibirsk by an average of 35%, as well as reduce the number of missed calls.