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Project

"NPT Climatika" thanks to Okdesk has increased the efficiency of the service service

Customers: NPT Climatic

Product: Okdesk Application Accounting and Registration System for Small and Medium Service Companies

Project date: 2021/09  - 2022/03

2022: Improving Service Efficiency

On April 6, 2022, Okdesk announced that the manufacturer of climate equipment NPT Klimatika had implemented a specialized help desk system Okdesk. This allowed the company to optimize service processes, speed up the fulfillment of requests, open additional production facilities without increasing the staff of the service service.

Previously, the company's service service received customer requests for the purchase of spare parts and maintenance of climatic equipment by e-mail. The service specialists recorded all requests in Excel. The number of each application was manually assigned, scheduled work, deferred requests and various statuses for them were marked with different colors. Manual control and notification of customers - all this took a lot of time from the company's service staff.

The company also did not have the opportunity to analyze the individual production of each service employee. Because of this, it was impossible to financially motivate visiting engineers.

Thanks to the Okdesk help desk, all client requests are recorded in a single information base. The system automatically assigns numbers to them, marks them with different colors. It resembles the scheduled delivery date, notifies customers.

The head of the company's service service can now monitor the work of employees, analyze their individual production.

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"Thanks to Okdesk, we have optimized service processes, accelerated the execution of requests. Relatively recently, our production has expanded, the number of sales representatives has increased, and, accordingly, the work of the service service has increased. However, despite the increased workload, the department is coping with the same state thanks to Okdesk, "-

told the administrator of the service service "NPT Climatika" Yana Zaika.
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"The organization of high-quality service allows not only to increase customer loyalty and satisfaction, but also to reduce operating costs for their technical support. The specialized help desk system Okdesk helps in this, "-

noted Valery Rodin, Deputy Head of the Okdesk Industry Solutions and Integration Development Department.
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