OMK Client's Office

2022: Ability to track real-time rail delivery

United Metallurgical Company (OMK) April 11, 2022 improved its digital services for customers. Now in the "Client's Office" customers have the opportunity to monitor in real time not only the status of fulfillment of their order, but also its delivery by rail transport from OMK plants in Vyksa () Nizhny Novgorod region and (Almetyevsk Republic). Tatarstan

This information appears on the main page of the customer's office immediately upon shipment of products from OMK production workshops. The data is updated as the cars follow the route. The information is presented in the section of each car: the amount of loading, location, planned date of arrival at the destination, it is enough for the customer to know the number of his order. For clarity, there is an online map and a convenient filtering system that allows you to find the right car in a couple of clicks. If you wish, you can receive shipping notifications automatically to your e-mail address and via SMS. This makes the delivery process as transparent and controlled as possible for the customer. In the future, OMK is ready to introduce such functionality for delivery by road.

Another change - OMK clients can receive administrative rights and independently manage the data available there. In particular, provide access to them to their employees and partners to the required extent (fully, including financial indicators, or to certain categories of data, for example, quality certificates for products); Customize your organization profile to suit your needs. This greatly facilitates and accelerates customer workflows both within your company and when interacting with external partners. To save customer data, OMK strengthened the security system by introducing double verification of users. This will also avoid access to data for dismissed employees.

The process of improving OMK digital services is ongoing: we are developing functionality and introducing services taking into account the needs that our customers have. As of April 2022, more than 70% of all requests they can solve online, through a personal account, at any time of the day from anywhere in the world. Our task is to make the process of communication with the client as fast and simple as possible, to form a single digital environment that allows you to quickly exchange information and easily integrate with the systems of suppliers and customers, "said Timur Mahalin, head of the OMK customer service department.

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Customer Room Reference