Telfin completed the modernization of the telephone network for Krafttrans in Russia

2022: Complete telephone network upgrade

KRAFTTRANS switched to cloud telephony by connecting virtual telephone numbers from Moscow and St. Petersburg. Based on Telfin solutions, a cloud telephone network has been created in key Russian branches for quick communication with employees who are responsible for aviation, railway, road, sea freight and other services of the company.

All KRAFTTRANS virtual numbers are multi-channel, so the corporate number in any office is always free. The customer can call the company for the first time to get advice or calculate the cost of transportation. Rapid communication within the organization is also an important condition for the implementation of multimodal delivery schemes, where a large number of specialists are involved at the same time.

To organize international cargo transportation and quickly communicate with partners and colleagues outside Russia, KRAFTTRANS also uses foreign numbers in its work. You can call and process calls using virtual numbers in any country and any city in the world. Thus, thanks to the transition to cloud solutions, company employees are not tied to offices, while always staying connected.

In addition, KRAFTTRANS controls the quality of service. Telephone conversations on any issues are recorded, all audio files are stored in cloud storage for further analysis of requests from partners and customers of the company, resolving controversial issues and improving the level of information security.

"Over the past three years, logistics companies have been among the five leaders in the number of connections of virtual telecom solutions. Only those players who keep up with the times and automate business communications remain competitive. Thus, companies quickly respond to constantly changing conditions in the freight market, quickly negotiate with partners and offer customers the most interesting projects in terms of time and cost of delivery, " commented by Ivan Pavlov, Telfin project manager

KRAFTTRANS plans to modernize the telephone network in the company's divisions in Minsk and Brest, as well as connect all branches to a single virtual telephone exchange. The solution will allow you to expand the functionality of business communications and solve additional problems in the field of optimizing the work of employees and personalizing communication with key customers and partners.