ANT Technologies: Ant_Support Telegram-bot

Main article: CRM (Customer Relationship Management System)

2022: Telegram presentation

ANT Technologies"" April 20, 2022 announced the expansion of the range of technical support services and the presentation of an operational channel communications with Customers - -. Telegramboat The Ant_Support bot is only available to customers using the technical support services of the implemented warehouse management system Logistics Vision Suite.

The main task of the bot is to provide the ability to quickly track the status of active applications in technical support. In addition, the user has the opportunity to receive daily distribution of the register of open incidents, request correspondence on requests. The relationship is carried out in real time from any web device with the TELEGRAM application installed.

The updated functionality is a pleasant bonus to the concluded technical support agreements and does not require additional payment.

This service has been tested and launched for active use. The company noted that this communication channel is a flexible tool that can be customized to customer requests. For example, during the incident sampling test, the ability to send the received sample to the person or group of persons in the ANT Technologies technical support database in the list of incident initiators was added.

Customers were asked about the need and convenience of using the Telegram bot and in response received only positive reviews with constructive additions, which helps to organize communication with the client in the most convenient way for him.