| Developers: | Knaufinsulation |
| Date of the premiere of the system: | 2022/05/19 |
| Branches: | Internet services |
Main article: Chat-bots Virtual interlocutors
2022: KAI Chat Bot Presentation
On the Russian site KNAUF messengers Telegram Viber and in and became available KAI Chat bot (Knauf Artificial Intellect). will give Virtual Assistant advice on products and technologies, help calculate material consumption, select a training course, check the status of an order on the KNAUF marketplace. The company announced this on May 19, 2022.
Testing of the KAI chat bot took place in two stages. First, the service was offered to check the employees of KNAUF, collected reviews, made the necessary changes. Then the bot was tested by a group of professional builders - foremen and heads of small construction companies, about 700 people, about 3,000 messages were collected in the company, which made it possible to finalize the virtual assistant to the most user-friendly version.
Now the KNAUF virtual assistant can answer many customer questions. He will tell the technical characteristics of systems and materials, advise which products to use for certain construction tasks, help calculate the cost of goods and clarify the status of the order on the Kupi KNAUF marketplace and much more. KAI will also talk about the K.PROFI loyalty program: how to become a member of it, spend points and receive gifts. With its help, you can sign up for courses at the KNAUF Academy, choose the optimal solution for construction.
The bot was created on the basis of the JAICP platform, a Russian development. The technology is based on natural language understanding (NLU), that is, the recognition and processing by the computer of any question in natural language. It was important for KNAUF that the virtual assistant could understand phrases not even included in the scripts, removing the essence from the context, and ask clarifying questions. A prerequisite was the possibility of improving the bot.
The user can ask the KAI chatbot at any time of the day. Customers will receive support even when the company's call center does not work. If the user wishes, as well as if there is no response in the knowledge base of the service, the call will be sent to the support center.
KAI Virtual Assistant is useful not only for customers, but also for the company. Thanks to it, KNAUF will receive detailed information about the needs of customers and collect feedback on products.
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