| Developers: | Vildis |
| Date of the premiere of the system: | 2007 |
| Technology: | SUO - Management systems for queue |
Application of electronic queues is reasonable in the organizations and organizations which activity is connected with regular mass service of the population.
The most characteristic scopes are included below:
- Banks and financial institutions
- Cellular operators and their service divisions
- Cash desks on sale and armoring of an avia and railway tickets
- Large retail chain stores
- Embassies and consulates
- Customs services (terminals)
- Insurance companies
- Medical centers and drugstores
- Centers of health and beauty shops
- Car showrooms and car services
- Notary and law firms
- Centers of employment
- Tax administrations
- Departments of the pension fund
- Public receptions
- Registration chambers
- Registration divisions of traffic police
- Service centers
- Post offices
- Passport and migration services
The management system for queue "CALL" will help to solve the current and perspective problems:
Work optimization
- load distribution on operators by means of the algorithm which is built in a system
- optimization of work on the basis of daily statistical analysis
- high-quality change of working conditions for personnel
Efficiency of service
- convenient separation of flows or creation of a certain order of service
- increase in efficiency of the individual employee and office in general
- increase in level of confidentiality of service
Customer loyalty
- the electronic queue will allow your clients to avoid conflict situations and will increase the culture of service
- the organization of waiting (waiting for a call your clients will be able to get acquainted with additional services and information)
- recording capability on service or transaction (on the Internet or by means of the menu of the booth registrar)
Control over projects
- the analysis of the carried-out actions and their efficiency
- assessment of demand of new services and their further optimization
- overall assessment of the organization, both structure, and separate division
- the monitoring deleted with online and collecting of statistical data
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |