Admin24-Service Desk

Main article: IT Service Management (ITSM)

Admin24-Service Desk is a system for accounting and processing applications.

2024: Integration with "Telfin. Office"

Customers Telfin"" became available integration virtual PBX "Telfin. Office" with the Admin24-Service Desk system. This was announced Telfin by "" on December 3, 2024. More. here

2022

Integration with Telegram

The domestic system for accounting and processing Admin24 applications - Service Desk can now be integrated with Telegram. This became known on June 6, 2022. The essence of integration is to connect a chat or bot to provide online support. The following opportunities are available to users of the service desk: Communication with customers as in a regular application without creating a bot, distribution of access rights for employees to the messenger, creation of bots for accepting applications and requests.

File:Скриншот 09-06-2022 161657.jpg

Users create a form for the bot in the Admin24 - Service Desk, and then simply connect it in Telegram. Up to 5 bots can be connected to one account. When using the chat function, the client will write in the messenger, and messages - instantly come to the service desk window. If the client's number is in the list of contacts, you can write to him first^[1].

File:Скриншот 09-06-2022 161801.jpg

How the Admin24-Service Desk works

• The client leaves a request through a form or Telegram bot
• The application is received as a task in Bitrix24 and a notification comes with deadlines
• The employee responds to the request in the comments to the task
• The client receives letters of reply on behalf of the company
• Customer examines analytics and improves process organization

(data current as of June 2022)

Notes