Scania Leasing (Corporate Portal - Modernization Projects)

Task

The company had several disparate systems for individual services: leasing and insurance, service contracts and vehicle tracking (FMS). Moreover, the interface of the first two is simple buttons with requests for documents without the ability to track the progress of actions on them. This approach made it difficult for customers to access and manage services, and the lack of a single design created confusion and increased the burden on the customer support department.

Execution

Previously, Scania customers interacted with the company through different services: they had to deal with each service separately and store several passwords for access at once. Now all information, except FMS, is stored in a single space and is accompanied by convenient navigation - the time for searching for documents is reduced several times.

To provide the client with the opportunity to quickly search for the necessary documents and track payments for the use of leasing products, a new office has been developed in the Alliance with the UX studio Everest. The sections of leasing and insurance contracts have been redesigned, all invoices for payment have been collected in one place, inquiries, online chat and reference information have been added to support and promptly help customers.

The new tool not only introduces all the services of the company, but also automates the processes associated with obtaining reference information. Allows you to independently manage leasing products and services. It shows the documents and end-to-end data necessary for them, for example, settlements, data on the leasing object, payment schedules and others.

For employees, a personal account is a convenient working environment that quickly provides only the necessary and important information for work.

Result

The project has been submitted to the client for a test. With the new personal account Scania will succeed:

• Partially remove work tasks from personal managers and reduce the burden on the customer support department.
• Speed up and simplify obtaining the necessary documents: customers will have information on purchased products and services in a single system.
• Provide customers with access to self-management of transactions, insurance, and other services.