Ministry of Economic Development began to improve public services with artificial intelligence

On June 24, 2022, the Ministry of Economic Development and Sberbank signed a cooperation agreement, under which a pilot project is being launched aimed at improving the provision of public services.

According to the press service of the department, the tool developed by Sberbank creates opportunities for processing the entire list of public services using machine learning algorithms in order to group services of the same type. This systematizes and accelerates work to improve the provision of public services to citizens and organizations.

Ministry of Economic Development began to improve public services with artificial intelligence

The model will be adapted by Sberbank for the tasks of the Ministry of Economic Development of Russia, and the ministry, in turn, will carry out the transfer of the instrument to its own resources.

The implementation of the agreement will help accelerate the implementation of the 24/7 service delivery concept, which is aimed at ensuring that people can solve their problems at any time and from anywhere to "one click" in an intuitive way. Systematization using machine learning will improve the same type of groups of public services, and not each individually, "said State Secretary - Deputy Minister of Economic Development of the Russian Federation Alexei Khersontsev.

The concept that Khersontsev spoke about was approved by the Government of the Russian Federation in April in 2022. The document assumes that in less than two years, most of the state and municipal services demanded by Russians will be provided in a "continuous format," without the personal presence of citizens, including in multifunctional centers of state and municipal services (MPSC).

By the end of June 2022, there are more than 250 thousand state and municipal services in Russia. The Ministry of Economic Development is conducting systematic work to improve the quality of their provision.^[1]

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