Blagovest-S + telecom infrastructure in Russia and Kazakhstan deployed on Telfin services

2022: Unification of offices and service centers of Russia and Kazakhstan into a single communication network

June 29, 2022 Russian telecom-provider Telfin"" announced that it had combined the offices and service centers of the company Blagovest-C +"" in 12 cities of Russia and into a single communication network. Kazakhstan The project provides communication for more than 100 employees of the company.

Source: blagovest.ru

Blagovest-S + production enterprise is a network of engineering centers for climatic equipment. The company has representative offices in many large cities of Russia, including Moscow, St. Petersburg, Krasnodar, Nizhny Novgorod, Novosibirsk, as well as in the Republic of Kazakhstan. To ensure uninterrupted communication with customers and partners throughout Russia and abroad, as well as optimize internal business processes, the company abandoned the analog PBX and switched to IP telephony from Telfin.

The joint work of technical specialists Blagovest-S + and the Telfin team made it possible to create a digital telephone network from scratch in 1 working week, which combined 14 Russian offices and one foreign branch. Connected were: voice greeting, call scripts and queues, recording and storage of telephone conversations, voice mail and other functions. These ATS services "Telfin. Office" are used daily in their work by all key divisions: retail sales department, installation, design and technical and production departments. Among the users of IP telephony are more than 100 Blagovest-S + employees.

"Before connecting IP telephony, we spent a lot of money on long-distance and international calls. We lost customers when we couldn't answer the call because of line congestion. Optimization of communication business processes is a necessary step in the development of the company. Our employees have already appreciated the multifunctionality of IP telephony, the flexibility of its configuration and ease of use, as well as the quality of communication, " comments Elizabeth Belyaeva, head of the press service "Blagovest-S +"

The company uses Telfin services both to work in the B2C market within the framework of retail stores and online orders, and to communicate with corporate customers. Call routing is organized in such a way that all calls fall into a single call center, where they are distributed and processed depending on the region from which the buyer calls, and the service he is interested in: consulting and selection, production, installation or design. To improve the quality of service and minimize the number of lost customers, Blagovest-S + specialists use forwarding to process calls after hours.

"As a result of the introduction of Telfin services, the company reduced telephone costs by 25%. Correctly solved the problem of a busy line, which allows you not to miss a single client call. IP telephony has helped the company expand opportunities to communicate with customers and partners, as well as simplify communications within the company, " added Ivan Pavlov, Telfin Project Manager

Blagovest-S + does not cease to expand in the process of operation and connects virtual numbers for regional offices, stores and service centers, as well as additional services of the Telfin.Office PBX. The company plans to implement and use the functionality of integrating telephony with the corporate system. "Bitriks24