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2010/08/23 11:22:14

DPC How to reduce risk of a human factor in work of a data processing center

According to the ComputerWorld weekly, one of the main reasons of the failures arising in work of data processing centers is the human factor. According to results of the special research conducted by this weekly, 70% of problems of modern data centers are caused just by a human factor.

The directory of TAdviser of Data centers of Russia and technologies for data centers.

Whether it is possible to reduce the probability of the idle times in operation of the equipment arising because of employees? HR specialists came to a conclusion that it can be done if to follow the following developed by them the rules.

  1. Защита buttons of emergency power off. The button of emergency power off usually is in the data-centers near an input to the premises. Most often these buttons are open and have no exact marking, often they can be clicked by mistake and by that to disconnect all data center from power supply. Marking and access restriction to these buttons can prevent their stray keystroke.
  2. Письменные instructions. Detailed written instructions reduce or eliminate the risks connected with maintenance accomplishment. It is desirable to organize maintenance process so that employees could replace each other in case of not appearance at work someone from them. Well worked instructions will help also at acceptance of new employees.
  3. Правильная component marking. For the correct and safe operation of a power generating system all commutation devices should have the corresponding marking. Existence of instructions and the correct marking provides double control of work of a data processing center.
  4. Последовательный technology mode. Sometimes administrators of data of the centers lose vigilance and at accomplishment of certain procedures act not according to the instruction. For example, they forget or pass separate steps, or perform all procedure for memory and accidentally switch-off not that equipment. Therefore at accomplishment of any procedure, all personnel should observe strictly developed technology mode. For this purpose it is possible to print and hang up on a wall of the instruction or the description of separate actions.
  5. Текущее personnel training. Provide all persons having access to data center, including IT specialists, security service specialists and service staff, the main data on the equipment for the purpose of prevention of its wrong shutdown.
  6. Правила secure access. The rules of access providing maintenance of all visitors, for example, of suppliers allow administrators of data centers to be aware of all visits.
  7. Введение rules of the consumption of foodstuff and drinks. Liquids constitute the greatest danger as their hit can provoke its breakdown to a computer hardware and even short circuit. The best method of the notification about requirements to foodstuff and drinks is placement of the declaration near doors of data center with indication of an essence and severity of these requirements.
  8. Предотвращение hits of pollutants. Hit of dust in servers and other computer hardware is extremely undesirable as too can break their work. Generally this problem can be solved, requiring from employees to wear antistatic shoes or having put a special rug before an input in the Data processing center of DPC. Packaging and unpacking of the equipment need also to be made outside a data processing center. Hit of fibers of a packing material can also cause undesirable failures in work of the center.



Following to these simple rules considerably reduces a possibility of a stop of work of data center because of the employees working in it.