The Sber contact center for corporate customer service is certified according to the STO standard 67988914-001-2022

2022: Obtaining certificates of compliance with the STO standard 67988914-001-2022

Contact center Sberbank for corporate customer service, received certificates compliance of the quality management system with the requirements Russian of the STO 67988914-001-2022 standard. Sberbank announced this on July 20, 2022.

Two service areas of the B2B segment have been certified:

• service, as well as handling of complaints and claims;
• Middle Office (TxV).

The Russian standard is a complete analogue of the international standard ISO 18295. This is a standard of quality management of the contact center industry, which is a testament to the high quality of services provided to customers, generally recognized in the customer service industry in 163 countries of the world.

Certification for compliance with the requirements of the standard is the most professional and prestigious system for confirming the quality of services provided to customers in contact centers of any organization, regardless of the profile of the organization and the size of the contact center. Successful certification for compliance with the requirements of the standard reflects the high quality of contact center management.

Obtaining a certificate and auditing processes made it possible to identify reserves for improving quality, synchronize management approaches bank with the best industry practices, as well as increase its competitiveness both among relatively independent (external) contact centers and internal contact centers - competitors in the banking market, "said Sergey Lekhanov, director of the Corporate Solutions Center Sberbank.