| Developers: | Rosseti Moscow Region (formerly MOESK) |
| Branches: | Power |
| Technology: | CRM |
Main article: CRM (Customer Relationship Management System)
2022: Description of the system capabilities
According to information for July 2022, the system allows you to interact with the client online (both on a mobile device and on a stationary computer). The answer to the client's question analyzes and prepares the information system using the "digital twin" technology as a result of processing data arrays, artificial intelligence and machine learning.
The product allows you to constantly interact with the client, improve the user experience. Reference information is provided to the client online, there is no need to send written requests or call contact center. During the period of mass appeals chat boat , it can simultaneously respond to all appeals. Thanks to the implemented solutions, almost no time is required to prepare answers to customers to requests for reference information on transmission, electric power technological connection and power supply services. Read more here.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |