| Developers: | Numara Software |
| Technology: | ITSM - Management systems for IT service |
The solution Numara Footprints has the record number of certificates of PinkVERIFY – compliance to the ITIL standards is confirmed on 7 processes: management of requests, incidents, problems, changes, configurations, service layer, knowledge. The new version of a system (Numara FootPrints 9) supports standards of the ITIL v.3 specifications.
The platform solution Numara FootPrints focused on automation of service processes of all levels.
Implementing solution of the class Service Desk/HelpDesk – an effective way of cost reduction on maintenance of operability of the existing IT infrastructure which average up to 70% of the IT budget. Automation of IT services allows to increase personnel performance, to optimize the used resources, it is essential to reduce a downtime of the equipment and losses of working time of employees (this indicator can be up to 30%).
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