LiveSklad Software for automation of service centers and workshops

Main article: CRM (Customer Relationship Management System)

LiveSklad is a program for automating service centers and workshops. For seven years of work in the market, LiveSklad has developed an established and stable functionality that can quickly and efficiently solve any business problems. LiveSklad integrates customer and supplier accounting systems, maintains a warehouse and monitors orders, gives full control over the business. Through the CRM system, the customer can keep records of orders and balances, compare supplier prices and make purchases, calculate employee wages and monitor financial indicators. That is, a full accounting of the service center is carried out.

2022: Telfin Virtual PBX Integration

On August 4, 2022, Telfin announced the creation of integration with the LiveSklad service center program. Thanks to the cooperation, it was possible to achieve complete automation of communication processes with the company's customers and increase the speed of customer service by a third.

Integration Telfin Virtual PBX with LiveSklad is carried out through the functionality of an open one. API Thanks to the seamless connection of services in time communication with the customer, the CRM system immediately displays the customer's contact, his purchase history, all necessary for information orders. Thanks to integration, all transaction processes with each client are recorded in the LiveSklad system, for their analysis you do not need to additionally go to Telfin's personal account.

Integration with Telfin IP telephony allows business leaders not only to analyze the history of operations for each client faster and more conveniently, but also to monitor the quality of work of employees remotely. The program records all the actions of managers on working telephone lines, it is possible to listen to calls, a complete record of incoming and outgoing calls is kept. This automated time recording and high-quality assessment of work make it possible to increase the operational efficiency of departments by 50%.

The interaction of Telfin services with LiveSklad greatly simplifies many workflows. Through integration, users of our CRM system respond more quickly to customer requests and improve overall business efficiency. In the field of service, it is often speed that is one of the key development priorities, - commented Vitaly Novikov, co-founder of the LiveSklad service.

We try to provide high-quality telephony services for various industries. Often, companies of a certain segment use familiar CRM systems focused specifically on their market. In this case, it is important to take into account the profile specifics of such solutions and ensure the most convenient and transparent connection with telephony. High-quality IT functionality always gives advantages to small businesses, - commented Ivan Pavlov, project manager at Telfin.