Gazprombank has launched a digital channel for legal entities in Telegram based on BSS Digital2Speech

2022: Launch of a virtual business assistant based on BSS Digital2Speech in Telegrame

Gazprombank launched a well-known messenger Telegram channel for servicing legal persons with a built-in virtual business assistant named Andrei. This was announced BSS by the company on August 15, 2022. The intelligent assistant is implemented on the basis omnicanal Digital2Speech of the BSS dialogue platform. This is domestic a development incorporated unified register of Russian software into and based on a complete technology stack, which simplifies and accelerates the implementation and development of solutions for automating interaction with corporate customers.

At the first stage, business assistant Andrei will help you get advice on opening an account, connecting the GPB Business Online system, choosing a tariff, finding out the operating time of service, the deadline for readiness of an account statement, as well as preparing for opening an account.

The service is provided free of charge and is available to all legal entities that have switched to the Telegram channel. This service channel allows legal entities to more quickly receive advice from Gazprombank without the participation of a call center employee. A saved case history allows you to revert to a previously provided recommendation.

In 2022, the speed of transactions is important for customers, as well as quick and convenient online access to services that allow them to solve their daily tasks. By introducing current technological solutions, Gazprombank helps its clients to solve operational business management issues as efficiently as possible. It is also planned to expand the list of consultations and actions that can be performed with the help of Andrey's business assistant, providing online access to the maximum number of operations and maintaining the omnichannel service of corporate clients, " commented on Dmitry Romanov, Vice President - Head of the Department of Standard Settlement Products of Gazprombank.

The launch of a business assistant in the Telegram messenger in Gazprombank will allow bank customers to receive consultations and the necessary services faster and in a channel convenient for them. Practice shows that more and more legal entities prefer to communicate with the bank in instant messengers. And here everyone wins: and contact center operators, who can concentrate on complex and non-trivial customer requests, passing on typical questions to the robot. And bank customers who receive answers and help instantly, without waiting on the line, noted the director of the digitalization product of the client service in the remote channels of BSS, Yulia Vdovina.